FAQ

How do I contact Customer Care?

Please contact our customer service department they are always happy to help with any query. Please email online@bariano.com.au. We are open from 9 am-5.30 pm AEST, Mon-Fri. Please note we are closed on public holidays and weekends.

 

How long does it take for you to reply to my query?

We incur high volumes of customer care in peak traffic times, but we will always endeavour to get back to you within 48 hours. This time may vary depending on public holidays and weekends.

 

How do I return an item?

Please see our Returns Page for return instructions and policies.

 

Can I return an item for a refund?

We offer refunds only if your item is deemed faulty by the manufacturer. For more info, please see our Returns Page.

 

How do I know when you have received my return?

Returns are processed within 2 business days of being received. You will receive an email with your return information when complete.

 

How do I use a web credit/gift card/discount?

During the payment stage at the checkout, fill in the “Gift card or discount” section by copying and pasting the code attached to the your web credit/gift card. Be sure to hit "apply" once entered.

 

What payment methods do you accept?

We accept Visa, Mastercard, PayPal

 

What are custom fees?

Custom fees are associated with orders being sent internationally. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.

The price of our products does not include any duties or VAT. If you are charged with a VAT, you need to pay it to your customs office. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it.

If you are ever unsure of custom issues or need further information on this, please contact your local customs office for more information and they can help you further, as customs policies vary widely from country to country.

Bariano does not provide refunds to customers for failure to pay duties and taxes associated with their order.

 

Will my order arrive in time for an upcoming event/special occasion I have?

Please see our Shipping & Delivery section for detailed shipping times to your location. If you are unsure please contact us for further information. Please note we cannot guarantee delivery times due to factors out of our control, e.g. post service not running on schedule, customs delays etc.

 

How can I track my order?

Once your parcel has been dispatched and picked up by the courier, an email will be sent to you from the courier company (DHL) that will provide you with a link and a tracking number that will enable you to follow your parcel.

If you have not received your tracking number within 48 hours of your order placement you may have experienced difficulty receiving it from the courier company. Sometimes these emails can appear in your junk email inbox however if this is not the case please email us to retrieve your tracking number. Please include your order number and name.

 

Can I change my order?

If you need to make urgent changes to your order please email us with the correct changes and include your order number. Please make sure your email is sent by 10 am AEST, our we cannot guarantee any changes. If the parcel has already been dispatched changes cannot be made.

Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.

 

Can I cancel my order?

If you would like to cancel a purchase, please contact us via email at online@bariano.com.au within 30 mins of placing the order. Requests after this time period will not be honoured and the item will be shipped per our shipping policy.

 

The item I wanted is no longer on the website, will it be restocked?

If there is a particular item you are after but is no longer available on the website, please contact our team at online@bariano.com.au where they will inform you on whether this item will be restocked.

 

How do I return my item?

Please fill out the returns box on our Returns Page.

 

Can you please send me some styles for me and help me with sizing/fit?

ABSOLUTELY! that's what we're here for :) Please either email or live chat us!

Can I please custom order this style?

We can customise most styles (sizes, colours and even small design changes to garments!) just email us at online@bariano.com.au and we can check with production for you :)

 

 

What is the timeframe and cost for custom orders?

Time frame for custom orders is 10-12 weeks from order placing and costs depend on the change, but start at an additional £150 on top of the original RRP

 

PLEASE NOTE: with the release for COVID-19, some custom orders have been delayed. Please contact online@bariano.com.au for more details

 

 

Do you offer discounts to bridal parties?

Yes, we do! We offer 15% off for orders of the same dress (or dresses of similar colours), of 3 or more items. For more information, please email online@bariano.com.au or ask your e-stylist.

 

 

Can I customise the style or is it only what is available on the website?

We can try! Please email online@bariano.com.au for more details

 

Can you please check if a stockist has this dress?

Unfortunately we don't have any access to what stock our stockists currently have in their store, but you can find your local stockist via our stockists' page.

 

Can you make me look like Hailey Bieber?

Unfortunately not, but hey, a girl can dress like her. Shop new here.